How To Order via Mail

Just write down your order on our Mail Order Form (a .pdf document you can download and print)
and mail it to us with your check. Follow the instructions on the form.

Delivery Policy

Each charm is handmade to order. Most order ship within 2-4 weeks (customized orders
and orders during holidays may take longer). Please be patient.
We cannot be responsible for delays including those of USPS, UPS or Federal Express.
International Delivery: (see "International Orders" below)
Holiday Delivery: Please note that although the normal shipping time is 2-4 weeks (longer during the holidays)
as a courtesy, we work day and night during the holidays to ship orders as quickly as possible.
We ship based upon USPS and UPS holiday shipping deadlines for delivery before December 24th.
That being said, orders placed after December 1st, customized orders, and supply orders
may not arrive by December 24th, thus we suggest ordering as early as possible and
choosing Express shipping options if available.

Return Policy

The Sally Jean collection is handmade artwork and no two pieces
are exactly alike. Please read the descriptions of each item carefully including dimensions.
Returns are permitted for EXCHANGE ONLY under the following conditions:
1. Returns must be made within 14 calendar days of shipping date.
2. Returns are for exchange only for items by Sally Jean.
3. Custom orders are not returnable.
4. Shipping is non-refundable.
5. An additional shipping charge for sending the exchange merchandise will apply.
6. Prior notice of return is required to: sally@sallyjean.com
7. Returns must be sent to Sally Jean by insured USPS with Delivery Confirmation.

Wholesale

Wholesale purchasing is available to approved physical storefronts within the United States and select Foreign Countries.
To inquire, please send us your credentials which include (but are not limited to), the following:
Send To: WHOLESALE@SALLYJEAN.COM
Store Name
Contact Name
Store Address
Store Phone/Fax
Email Address
Website
Photograph of Store
Resale #

Technical Assistance

If you are having technical difficulties, please try the following:
1. If you are unable to access SallyJean.com, please hold your SHIFT key down and click RELOAD. If you are
still having trouble, wait a few minutes and try it again in the event the system is temporarily down.

International Orders

We consider shipping internationally on a case-by-case basis. Inquire via email. Please allow 6-8 weeks for delivery of
International shipments. Special "free shipping" bonus does not apply to International orders.

Custom Photo Charms

Sadly, we no longer make custom photo charms. We apologize for any inconvenience.